A unique experience

Our objective is to create a unique and exclusive experience in order to build a convivial relationship with our clients.

 

From navigation to packaging, everything has been designed to emphasize the correlation between the e-shop and the boutique while meeting the challenges associated with on-line sales.

 

Our customer service is composed of qualified e-sellers that are ready, willing and able to support and advise each client individually, guiding each step on the site up to purchase. Additionally, they guarantee quality after sales service including delivery (available in express delivery) and any alterations or returns.

 

We recognize the high standard desires of our clients; therefore the delivery packaging is carefully and elegantly prepared, incorporating cautiously the identity of the shop. 

 

Wrapping paper imbued with a touch of perfume, a handwritten card signed by the seller, black ribbon and Christmas baubles for the holidays or gifts. The packaging, transformed into a box by folding the bag, makes it look like if it was purchased in person at the boutique.

 

Faithful to the aspirations of Département Féminin in terms of detail, the graphic identity from letterhead to labeling is both discreet and refined.

 

Dedicated to the clients, the team keeps in touch through a newsletter that regularly provides up-to-date information of new products and promotions.

E-shopping as we love it: simple, efficient and rarely user-friendly!


Deliveries

We proceed with deliveries worldwide. Delivery fees will be invoiced according to the geographical area and the selected carrier as per the following details (Free Shipping for all deliveries in Metropolitan France). The delivery times indicated below are provided on an indicative basis only.

 

  • Metropolitan FRANCE

UPS Standard – 0€ – 2-4 working days

UPS Express – 20€ – 1-3 working days

Colissimo – 0€ – 2-6 working days

 

  • EUROPE

UPS Standard – 35€ – 2-4 working days

UPS Express – 45€ – 1-3 working days

Colissimo – 25€ – 2-6 working days

 

  • REST OF THE WORLD

UPS Standard – 55€ – 5-7 working days

UPS Express – 75€ – 3-5 working days

Colissimo – 50€ – 5-10 working days

 

Your order tracking number will be communicated to you as soon as the parcel leaves our boutique.


Paiement

All transactions made at Département Féminin are secured by the payment system of BNP Paribas. The information exchanged with the bank is encrypted using the SSL protocol in compliance with European regulations.

 

  • Credit and Debit Cards

 

We accept the following credit and debit cards :

 

  • Paypal Express Checkout

 

PayPal Express Checkout is a solution offered by the PayPal group that optimizes and simplifies the purchase process. With this solution, your identification is done directly on the site of PayPal and your information is then directly transmitted to us. Buy very simply and quickly.

 

 

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