Article 1 - Terms of use and service

The following Terms of Use and Service, along with any other rules posted on our website apply to all orders placed and to all purchases through our website.
By confirming your order on our website, you are accepting and consenting to these Terms of Use and Service. Should you not agree with certain provisions of these general terms of use and sale, please do not submit your order for the purchase of products on and refrain from using this website. may modify these terms of use and conditions of sale from time to time, all changes to appear in the "GENERAL TERMS OF USE AND SERVICE" section of the website. The order confirmation following such changes will be ruled by the modified Terms of Use and Service.
This website is intended for the customer's personal use only. All commercial use is prohibited. The customer may not use this website, or its content, to any commercial purpose.

Article 2 - Products

Products offered for sale are those online at the time of your order, subject to availability. may be unable to deliver merchandise. In such circumstances, will notify you by email and proceed to the refund within thirty days of advising that the merchandise is unavailable.
Great care is taken in item description and illustration. Yet graphics, photographs, including all image rights, sounds, music, video, audio or text, are purely informative. does not warrant its website content is accurate, free, complete, useful or reliable.
All items and merchandise featured on the website are provided "as available" and "as is", with no warranty of any kind, either expressed or implied, including, but not limited to, merchantability, satisfactory quality, fitness for a particular purpose.
Our services will gladly answer all questions regarding item description and specifications, either by email at[email protected] or by phone (+33 9 80 96 06 75).
Products match the French and European legislation. It is your responsibility if you have the goods delivered outside the EEC, to check the import procedures and to comply with them. DEPARTEMENT FEMININ will bear no responsibility for the importation of the goods in your country, or if the goods fail to meet or infringes your domestic legislation.

Article 3 - Placing your order

Orders are placed, after items are added to the shopping bag, these Terms and Conditions are accepted by clicking on the "order confirmation" button. You are then legally bound by a sales contract, returns and refund being ruled by article 8 hereafter. records all electronic transactions and these recordings prove the transaction.
All orders are subject to acceptance and availability.
You will receive an email acknowledging the order you have placed, within one hour. This email is not an acceptance of your order, the acceptance being perfected only when the goods are dispatched to the delivery address mentioned on the order you have placed.

Article 4 - Price

4.1- Prices shown on our French website are in euros € and are inclusive of French VAT and of reductions that may apply.
You can select your currency on the right top of the page, and you will be able to pay in that currency with your local credit card or with your Paypal account thanks to our partnership with Paypal. Simply choose your preferred payment method at checkout.
Prices do not include shipping and handling costs, which will be calculated for you, upon placing your order, before you press the order confirmation button. DEPARTEMENT FEMININ may choose to offer shipping fees to its customers.
Prices and offers remain valid as displayed from time to time, and subject to changes. Prices at the time of the order confirmation solely apply to your purchase, subject to availability.

4.2- If you are buying from outside France, you will also incur your domestic taxes. It is your responsibility to proceed to all declarations and to comply with all procedures required in your country, and you are advised to refer to local authorities for all information on this matter.
Payments are made in euros € except if you choose to pay by Paypal where you can select your currency.
4.3- All goods remain the full property of DEPARTEMENT FEMININ until full payment has occurred.
4.4 - Promotional Code: DEPARTEMENT FEMININ can give to certain customers a discount via a promotional code that can apply to all or some products on the website. This code has to be entered at checkout to apply.

4.5 - WELCOME code: this promotional code is applicable on the first order but can not be combined with sale products or other promotional valid codes.

4.6 - Gift Card: customers can buy virtual or physical Gift Cards on the website. After choosing an amount and a recipient for the gift, the recipient will receive the boxed Gift Card or an email instructing them how to use it. The amount will be credited on a specific and unique code. Terms of Gift Card:

  • Gift Cards are valid for a limited period of time: six (6) months after the day of purchase.
  • Gift Cards are not eligible to a refund
  • If the total amount of an order paid with a Gift Card represents less than the amount credited on it, the recipient will have to complete the payment with any other credit card.
  • If the total amount of an order paid with a Gift Card represents more than the amount credited on it, the recipient will be given by email another code credited with the amount balance.
  • If the recipient of a Gift Card buys products on the website and afterward decides to return them, a new code will be sent to them credited with the corresponding amount.
  • Gift Cards are only sent, once full payment has been received by DEPARTEMENT FEMININ.
  • Virtual Gift Cards are sent by email to the recipient's email address that is given to our store. We bare no responsibility in case of the wrong email address. An email will be sent to the recipient, as well as the buyer in order to confirm that the Gift Card has been sent.
  • Boxed Gift Cards will be sent by mail according to the way of shipping you choose at checkout. We bare no responsibility in case of wrong address.
  • DEPARTEMENT FEMININ bares no responsibility in case of fraudulent usage of any Gift Card by third parties, theft or loss.
  • DEPARTEMENT FEMININ has the right to cancel a Gift Card.
  • VAT and shipping fee apply normally to Gift Cards.

Article 5 - Shipment

DEPARTEMENT FEMININ ships to France and to many countries around the world. Delivery schedules are approximate and not binding. Products are delivered to the delivery address mentioned in the electronic order form.

DEPARTEMENT FEMININ is not responsible for delivery delays. The customer bears all delivery risks. It is your responsibility to notify carrier with any claim regarding delivery delays, missing or damaged goods, upon delivery and/or within three (3) days.
All orders not shipped within thirty (30) days are automatically canceled unless otherwise specified in the product description on our website (e.g. pre-payments).

DEPARTEMENT FEMININ will refund or exchange all products under the conditions mentioned in article 8 hereafter.

Article 6 - Payment

Payments can be made by VISA, MASTERCARD or AMERICAN EXPRESS credit cards, as well as Paypal.
By choosing Paypal as a mean of payment, customers are able to pay in their own currency.
Payment will be debited and cleared from your account upon receipt of your order. DEPARTEMENT FEMININ assumes that the credit card used is the property of the buyer.
To help ensure that your purchase on our website is safe, simple and secure, uses a specialized secure environment. This service encrypts and protects the data you send to us over the Internet. Reasonable care is taken to keep the details of your order and of your payment secure. keeps a record of your transaction. All information regarding your credit card details are not held by our website but by our bank.
If the credit card issuer refuses to authorize the payment to, we will not be liable for any delay or nondelivery. reserves the right to refuse a transaction or to refuse service, in the event, for example, that is unable to obtain authorization for payment, that a previous order has not been cleared or that a disagreement with the customer has occurred.

Article 7 - Refunds and store credits

For all returns, the customer must first require a return number. This request must be sent via email to our email address [email protected] within seven (7) days of delivery. will provide a return number as well as full instructions to proceed to the return. Returns that do not comply with those instructions or that do not bear a return number may be returned to sender.

All items come with a return tag. will not accept returns for any item that bears signs of wear or damage or that no longer carries the return tag attached to its original seal. Items must be returned in their original packaging (including designer shoe boxes, dustbags, hangers, extra buttons...). Swimwear and lingerie items must be returned with the hygiene strip untouched and still in place. Do not remove the tag or relevant seal from the purchased products, should you wish to return the purchased product. All returns from one order must be sent at once.

No refund will be accepted for items that are returned without the return tag attached with its original seal or for items that have been altered from their original status or damaged.
If you so desire, you may require, along with your return number, a store credit instead of a refund.

  • The store credit is credited on a personal code that you can use for your next purchase. Store credits have a six (6) month validity period on the DEPARTEMENT FEMININ website. Past six months, the store credit is canceled.
  • The store credit will be in the shape of a personal code that can be used on your next order.
  • If the total amount of the order paid with the personal code is inferior of the amount credited on it, a new code will be sent to you credited with the new balance amount to be used on next purchase.
  • If the total amount of the order paid with the personal code is superior of the amount credited on it, you will have to complete the amount by credit card.
  • If you return the products paid with a store credit, a new code will be given to you to be used on your next purchase. No refunds.
  • You can proceed to a size exchange by contacting our team. We are happy to exchange the product in the size you wish if you contact us within seven (7) days after receiving our order and if our stock permits it.
  • Refunds are made within thirty (30) days after the return is accepted by our services, in the same mean of payment.

Returns are to be delivered to:

Service Retours
1 rue Maurice Fonvieille
31000 Toulouse France
At DEPARTEMENT FEMININ, we do our best to provide product pictures and descriptions that are very close to reality. Still, depending on the browser or computer you use, colors or fabrics may appear slightly different.

Article 8 - Service clientele

For any information you may need, our team is entirely at your disposal. From product information to particular product request or premium services, do not hesitate to contact us at [email protected]. Plus, our personal shoppers are here at any time to help you build the perfect wardrobe. Contact them at personal [email protected].

Our team is available 24/7/365 for you and speaks French, English, and Japanese.

Article 9 - International property rights

All copyright, designs, photographs, soundtracks, illustrations, videos, music, notes, trademarks and all other intellectual property and material rights related to the content of the website, including the Software and all HTML codes contained in this website, are the sole property of and of DEPARTEMENT FEMININ.
All such content, including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this website are protected by intellectual property and other laws and international treaty provisions. Any reproduction, use or redistribution of the above-listed content is prohibited and may result in a civil and criminal prosecution to the fullest extent permissible. Without limiting the foregoing, copying and use of the above-listed materials to any other server, location or support for publication, reproduction, advertising, reference or distribution is expressly prohibited. may include on its website hyperlinks to websites operated by third parties, including advertisers. is not responsible for the content, accuracy or availability of such external websites. is not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites.
Customers using the website at their own risk. does not warrant that the functional aspects of the Website or its content will be error-free or free of viruses or other harmful components. reserves the right to deny the customer access to its website, or to parts of its website, without prior notice, on a temporary or permanent basis and any decision to do so is final.

Article 10 - Applicable law - litigation

The General conditions of use, along with all our policies and procedures, are governed by and construed in accordance with the laws of FRANCE and you irrevocably submit to the exclusive jurisdiction of the courts of FRANCE.

Article 11 - Privacy policy commits to respect the privacy rights of its online visitors. We protect the information collected about our visitors and customers by storing and using the information that visitors and customers provide us with accordingly. collects personal information from its customers as well as from its visitors. also collects non-personal information in the form of statistic data relevant to logs, details of networks, time of log-on or access, length of sessions and similar systems data, pages viewed, times and volume of use of the services. uses cookies to keep track of previous purchases and to deliver content specific to the customer's interests. Most browsers are automatically set to accept cookies. You may alter the settings of your browser to prevent such automatic acceptance. If you choose not to receive cookies, you may still use most of the features of the website, and you may still place orders.
You can have your name and personal data removed from our database altogether, or have access to your personal data from our website, upon request (mentioning your name, email address, and access code) at our email address [email protected] or by writing to us at:

Département Féminin

Département des ventes en ligne
5, place Wilson
31000 Toulouse France

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+33 672 375 434